In short: ScoobyPaw AI is free for pet parents - we never charge you for the app, so there is nothing of ours to refund. Vet fees are charged by the clinic you book with, and that clinic's own cancellation and refund policy applies.
1. The app is free
Creating an account, asking ScoobyPaw, finding vets and booking through ScoobyPaw AI cost nothing. Scoobycares does not take payment from pet parents through the app. If anyone asks you to pay "ScoobyPaw AI" or "Scoobycares" for using the app, it is not us - please report it.
2. Vet fees, cancellations and refunds
- Consultation, home visit, grooming, medicine and other charges are set and collected by the clinic, at the clinic or by the payment method the clinic offers (for example UPI).
- Each clinic decides its own cancellation, no-show and refund rules. Please ask the clinic before you pay.
- To cancel or change a booking, contact the clinic or use the cancel option for that booking where the clinic offers it, as early as you can.
- Refunds for money paid to a clinic are made by that clinic, to the way you paid.
3. If a refund goes wrong
Contact the clinic first and keep your payment reference. If you can't resolve it, write to our Grievance Officer with the clinic name, booking date and payment reference. We will contact the clinic and help - we acknowledge within 48 hours. You also keep all your rights under the Consumer Protection Act, 2019.
4. If we ever start charging
If we add a paid feature in future, we will show the price clearly before you pay, publish the refund rules for it on this page first, and never charge you without your clear agreement.