Terms of Use

1. About these terms

These Terms of Use are an agreement between you and Scoobycares for using ScoobyPaw AI at scoobypawai.scoobycares.com ("the app"). By creating an account or using the app you accept these terms and our Privacy Policy. These terms are only for pet parents using ScoobyPaw AI; they are separate from the terms for clinics that use Scoobycares software.

2. Who can use it

• You must be 18 or older and able to enter a binding agreement under Indian law.
• Give true details. One account per person; it is linked to your mobile number.
• Keep your password private. You are responsible for what happens in your account. Tell us straight away if you think someone else has used it.

3. What the app does

• Shows your pets and their records from Scoobycares clinics where you are a pet parent.
• Lets you ask ScoobyPaw AI questions by text or voice in several languages.
• Lists clinics that chose to appear in "Find a vet", and lets you join a clinic and book in-clinic visits, online consultations or home visits where the clinic offers them.
• Lets you choose whether a new clinic can see your pet's history from other clinics.

The app is free for pet parents. Fees for vet services are set and charged by the clinic, not by us.

4. Early access

Before public launch, you can register but the app may open only for some people. We may change, add or remove features, or pause the app for maintenance. We will try to give notice of major changes.

5. ScoobyPaw AI is not a vet

6. Clinics and bookings

• Clinics are independent businesses. Each clinic is responsible for its own care, advice, prices, timings, cancellations, refunds and records.
• A booking is a request to the clinic; the clinic may confirm, change or decline it.
• Clinic details in "Find a vet" are provided by the clinics. A listing is not an endorsement or guarantee by Scoobycares.
• Complaints about treatment or charges should go to the clinic first. We will help where we can.

7. Fair use

You agree not to:

• use the app for anything unlawful, or to harass, mislead or harm anyone, including animals;
• try to see another person's or clinic's data, or get around security, rate limits or the sharing rules;
• upload malicious files, or content you have no right to share;
• copy, scrape or resell the app or its answers in bulk, or use automated tools against it.

8. Your content and ours

What you write and upload stays yours. You let us use it only to run the app for you, as the Privacy Policy explains. The app, the ScoobyPaw name and character, the Scoobycares logo and our software belong to Scoobycares.

9. Messages

We send messages needed for your account (for example sign-in codes and booking updates). Launch and update messages on WhatsApp and email are sent only if you agreed, and you can stop them at any time. Clinics may message you about your bookings and pets.

10. Closing your account

You can ask us to delete your account at any time - see Your data & account deletion. We may suspend or close an account that breaks these terms or puts others at risk, and will tell you why unless the law prevents it.

11. Limits of our responsibility

We work to keep the app accurate and available, but it is provided "as is". To the extent Indian law allows, Scoobycares is not liable for indirect or consequential loss, for decisions about your pet's health made using the app, or for the services, advice or charges of clinics. Nothing in these terms removes rights you have under the Consumer Protection Act, 2019 or other law that cannot be waived.

12. Law and disputes

These terms are governed by the laws of India. Please contact our Grievance Officer first - most issues are sorted quickly. If not, disputes are subject to the courts of India, and you may also approach a consumer commission.

13. Grievance Officer and contact

14. Changes to these terms

If we make an important change we will show it in the app and update the date above. If you keep using the app after that, the new terms apply.