You're in control. You can see, correct, stop or delete your ScoobyPaw AI data. Send us a message from your registered number or email and we'll do it - free, within 30 days.
Do it yourself in the app
- Change your name, email or password: open Me (your profile).
- Stop sharing a pet's history with other clinics: open the pet and turn sharing off.
- Stop launch and update messages: untick "Tell me when it's live" on the launch page, or just message us.
Ask us
For anything else, message us from the phone number or email on your account so we know it's you:
Tell us which of these you want:
| Request | What we do |
|---|---|
| A copy / summary of my data | We send a summary of the data we hold about you and who it was shared with. |
| Correct my data | We fix account details. Medical records are corrected by the clinic that wrote them - we'll pass your request on. |
| Delete my account | We delete your ScoobyPaw AI account, chats, sharing choices and message preferences within 30 days. You can also ask us to delete just your chats. |
| Withdraw consent | We stop using your data for that purpose. Withdrawing consent to the app itself means closing your account. |
| Nominate someone | Name a person who can make these requests for you if you die or can't act yourself. |
What is kept after deletion
- Clinic medical records belong to the clinic's own records for your pet and stay with that clinic under its rules. Ask the clinic directly if you want them changed or removed.
- Bills and payment records: kept for 8 years because Indian tax law requires it.
- Security logs: kept for at least 1 year as Indian rules require.
Not happy with our answer?
Grievance Officer (ScoobyPaw AI)
Ratna Raju Kololagi, Founder, Scoobycares
Email: ratnakololagi@scoobycares.com · Phone / WhatsApp: +91 97410 68445
We acknowledge within 48 hours and resolve within 30 days. You can then complain to the Data Protection Board of India.
Ratna Raju Kololagi, Founder, Scoobycares
Email: ratnakololagi@scoobycares.com · Phone / WhatsApp: +91 97410 68445
We acknowledge within 48 hours and resolve within 30 days. You can then complain to the Data Protection Board of India.